The vast majority of our bookings come after a two-way communication by email or on the phone (usually both!) between our clients and our consultants. Because of this it is vital you keep us updated on your forward availability calendar as if we donít know the availability we canít make recommendations! We are a Reservata partner agency and we encourage all owner to enter pricing and availability by registering with the new free Reservata system (see www.reservata.com
If a client wants to proceed with a booking we will confirm dates with you and ask you to hold an option for between 2 and 5 days. The client must pay a deposit in this time and we will then confirm the booking with you and either ask for an invoice or, for a private owner, ask you to sign a booking contract. We will then pass the deposit over to you net of our commission.
4 weeks before arrival the client will pay the balance and we will then send this on to you along with final itinerary including any special instructions. We have facilities to pay owners anywhere in the world and contracts can be written in various currencies. For private owners we will also take and hold a returnable breakage deposit if required.
On arrival we expect the property or room to be fully prepared and someone to be on hand to answer questions or deal with any problems that occur during the stay. In many parts of the world we work with local ground agents and can put in touch with them and advise you on how to deliver the best possible service.